If a recipient is defined for a message type: by default named - Resource Content, Course/Community Content or Course/Community Policy - a user will be able to select that message type, when composing the message.
The message can be routed to different course staff according to section membership, as well as message type.
Lastly, the default names for the different types of message can be replaced with custom wording using the bottom three rows in the Feedback messages configiration screen.