LON-CAPA Help

Domain Support Settings include:

• Option to enable or disable display of a link to LON-CAPA's bug reporting system.

  If enabled (the default) the link - http://bugs.loncapa.org/ - is shown only to to logged in users who have an authoring or course coordination in the system, and the link is displayed in two places:

  1. In the help menu at the top of the help screen accesed via the Help link at the top of a LON-CAPA page.

  2. At the end of the web display for contextual help, as a Report a documentation bug link.

• Custom Helpdesk Roles

  Users assigned a Domain Helpdesk or Domain Helpdesk Assistant role in a domain may also be assigned rights to temporarily acquire custom ad hoc course roles.

  Each ad hoc role is created by a Domain Coordinator via the Support Settings section. An internal name (which will be permanent) is assigned to the role, but all other role settings can are modifiable. These include the role name shown to users, the choice of which Domain Helpdesk users may acquire the role, and the privileges conferred by the role.

  On his/her own roles page a user assigned a Domain Helpdesk (or Domain Helpdesk Assistant) role will see a 'Select Course/Community' link beneath the Select button for the helpdesk role itself. The link launches a pop-up window in which the course/community where the ad hoc role is needed is searched for and selected. Once a course has been selected, a modal window for role selection will be displayed if the user has rights to use more than one ad hoc role.

  Course owners can override ad hoc role settings within their courses via People > Users > Helpdesk Access, including defining which helpdesk personnel may use each ad hoc role, and overriding the selection of course-level privileges defined in the domain configuration.